Terms and Conditions


By entering into to this Agreement, and/or by using or accessing the OH platform you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions in Section 17) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE OH PLATFORM. If you use the services of OH or its affiliates in another country, by using the OH Platform in that country you agree to be subject to OH’s terms of service for that country.

The OH Platform

The OH Platform provides a marketplace where persons who seek tutoring for certain college courses (“Students”) can be matched with persons experienced in those academic topics (“Tutors”). Tutors and Students are collectively referred to herein as “Users,” and each User shall create a User account that enables access to the OH Platform. Each person may only create one User account, and OH reserves the right to shut down any additional accounts. As a User, you authorize OH to match you with a Tutor or Student based on factors such as your university, the academic topic, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations. For purposes of this Agreement, the driving services provided by Tutors to Students that are matched through the Platform shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each tutoring Service provided by a Tutor to a Student shall constitute a separate agreement between such persons.

Modification to the Agreement

In the event OH modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. OH reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the OH Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).


The OH Platform may only be used by individuals who can form legally binding contracts under applicable law. The OH Platform is not available to children (persons under the age of 18) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.


As a Student, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Tutor fares (expressed as hourly rates) and other applicable fees, payment processing fees, and taxes. Charges are calculated explicitly as a function of the time you spend in a video chat conference and the Tutor’s hourly rate. OH explicitly does not charge the Student for the first minute, which serves as a test period for the tutoring session. OH has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms. You are responsible for reviewing the Tutor fares hourly rate within the OH app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

Fares. There is one type of fares.

  • Tutor Hourly Rate Fares. Tutor Hourly Rate Fares consist of incremental charges based on the duration of your video chat appointment and the hourly rate of the tutor. OH does not charge the Student for the first minute of the session, which serves as a free testing period. For particularly short video chats, minimum fares may apply. Please note that we rely on Tutor’s and Student’s cell phone reception or WiFi signal to calculate duration. We cannot guarantee the availability or accuracy of the data. If we lose signal we will calculate time using available data from your video chat session.

Fees and Other Charges.

  • Service Fee. You may be charged a “Service Fee” for each video chat appointment
  • Prime Time. At times of high demand for Services (“Prime Time”) you acknowledge that Charges may increase substantially. We will use reasonable efforts to inform you of any Prime Time multipliers in effect at the time of your request.
  • Cancellation Fee. After requesting a tutoring session you may cancel it through the app, but note that in certain cases a cancellation fee may apply. You may also be charged if you fail to enter the video chat room after requesting a Tutor’s services.
  • Other Charges. Other fee and surcharges may apply to your tutoring session, including: actual or anticipated state or local fees, event fees as determined by OH or its marketing partners, and processing fees for payments. In addition, where required by law OH will collect applicable taxes.


  • Facilitation of Charges. All Charges are facilitated through a third-party payment processing service (e.g., Stripe, Inc., or Braintree, a division of PayPal, Inc.). OH may replace its third-party payment processing services without notice to you. Charges shall only be made through the OH Platform. Cash payments are strictly prohibited. Your payment of Charges to OH satisfies your payment obligation for your use of the OH Platform and Services.
  • No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the OH Platform, any disruption to the OH Platform or Services, or any other reason whatsoever.
  • Coupons. You may receive coupons that you can apply toward payment of certain Charges upon completion of a Tutoring session. Coupons are only valid for use on the OH Platform, and are not transferable or redeemable for cash except as required by law. Coupons cannot be combined, and if the cost of your session exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the session. Additional restrictions on coupons may apply as communicated to you in a relevant promotion or by clicking on the relevant coupon within the Promotions section of the OH App.
  • Credit Card Authorization. Upon addition of a new payment method or each ride request, OH may seek authorization of your selected payment method to verify the payment method, ensure the tutoring session cost will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.


If you are a Tutor, you will receive payment for your provision of Services pursuant to the terms of the Payments section, which shall form part of this Agreement between you and OH.

Tutor Fare. You are entitled to a Tutor Fare for each ride that you provide. The “Tutor Fare” consists of a variable amount based on the actual time of the tutoring session and the hourly rate you provide, as measured by OH. The Tutor acknowledges that the first minute of each session shall be given to the Student free of charge to serve as a testing period. Thus, the first minute will not be included in the calculation of the Tutor Fare. The Tutor Fare shall be eighty-five percent (85%) of the net  fare calculation after incorporating Stripe processing fees on all modes of service. In situations where a Student cancels your session in violation of OH’s cancellation policy, we may charge the Student a cancellation fee on your behalf. Tutor Fares are subject to change in OH’s discretion. By continuing to use the OH Platform, you are deemed to accept these changes.

Adjustments and Settlement. OH reserves the right to adjust or withhold all or a portion of a Tutor Fare or other payment owed to you (i) if it believes that you have attempted to defraud or abuse Students, OH or OH’s payment systems, or (ii) in order to resolve a Student complaint (e.g., you held an inefficient session or failed to properly end a particular instance of Services in the OH application when the session was over). OH’s decision to adjust or withhold the Tutor Fare or other payment in any way shall be exercised in a reasonable manner. If you have agreed to any other amounts being deducted from your Tutor Fares with any party (such as vehicle rental or lease payments), those amounts will be deducted before remittance to you, and we may determine the order of these other deductions if allowed by law. We will use reasonable efforts to ensure that your Tutor Fare and any other payments to you will be paid to you on at least a weekly basis. You acknowledge and agree that all payments owed to you shall not include any interest and will be net of any amounts that we are required to withhold by law.

Student Charges. For each Tutor session, OH will charge the Student an amount calculated or determined by OH on your behalf (the “Student Charges”). Student Charges may be determined after the ride is completed based on the time of the session and the hourly rate of the Tutor. Your payment for services shall be the Tutor Fare as described above. Unless we indicate to you otherwise, for each session, the Student Charges includes the Tutor Fare and fees retained by us (including the Platform Fee described below), and any Third Party Fees. “Third Party Fees” include any applicable payment processing, state or local fees, surcharges or taxes imposed on the provision of Services that OH is required by law or agreement to collect and remit to third parties.

OH Fees. In exchange for your use of the OH Platform and the services provided by OH to you, you agree to pay OH (and permit OH to retain) a platform fee (“Platform Fee”) based on each tutor session you provide. The Platform Fee shall be a set amount for each tutor session of 15% of the Student Charge less payment processing fees.

Payment Processing. Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available at https://stripe.com/us/connect-account/legal), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal) (collectively, the “Stripe Terms”). By using the OH Platform to receive payment proceeds, you agree to be bound by the Stripe Terms, which may be modified from time to time. As a condition of OH enabling payment processing services through Stripe, you authorize OH to obtain all necessary access and perform all necessary activity on your Stripe Connected Account to facilitate your provision of Services as contemplated by the Agreement and your relationship with OH. You further agree to provide accurate and complete information about you and your business, and authorize OH to share it and transaction information with Stripe for the purposes of facilitating of the payment processing services provided by Stripe. OH reserves the right to switch payment processing vendors in its discretion.

Promotions and Coupons. OH may, at its discretion, offer promotional or other Coupons to Students, however such discounts shall not impact the Tutor Fare or any other payments owed to you. You agree that OH may sell passes or subscriptions (each, a “Student Pass”) on your behalf to generate additional leads for your Services. Student Passes entitle Students to receive discounted or capped fares for qualifying rides (subject to certain limitations, terms and conditions). When a Student uses a Student Pass to receive a qualifying ride, OH will use the Student Pass payment in satisfaction of the ride total Charges subject to the terms and conditions of the Student Pass. Your payment for Services arranged with a Student Pass will be determined based on the Tutor Fare for the tutor session as provided in this section. In the event that Student Pass collections from a Student exceed qualifying ride Charges (if any), you agree that as between you and OH, and to the extent permitted by law, OH may retain such excess amounts in consideration for OH’s sales and marketing of Student Passes.

No Additional Amounts. You acknowledge and agree that, for the mutual benefit of the parties, through advertising and marketing, OH and its Affiliates may seek to generate additional demand for your Services from new and existing Students. You acknowledge and agree such advertising or marketing does not entitle you to any additional monetary amounts beyond the amounts expressly set forth in this Agreement and Tutor Addendum.

OH Communications

By entering into this Agreement or using the Platform, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from OH, its affiliated companies and/or Tutors, may include but are not limited to: operational communications concerning your User account or use of the OH Platform or Services, updates concerning new and existing features on the OH Platform, communications concerning promotions run by us or our third-party partners, and news concerning OH and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.


Your Information

Your Information is any information you provide, publish or post to or through the OH Platform (including any profile information you provide) or send to other Users (including via in-application feedback, video chat sessions, any email feature, or through any OH-related Facebook, Twitter or other social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use the OH Platform and participate in the Services. Our collection and use of personal information in connection with the OH Platform and Services is as provided in OH’s Privacy. You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable OH to use your Information for the purposes described in the Privacy Policy and this Agreement, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. OH does not assert any ownership over your Information; rather, as between you and OH, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.

You may be able to create or log-in to your OH User account through online accounts you may have with third party social networking sites (each such account, an “SNS Account”). By connecting to OH through an SNS Account, you understand that OH may access, store, and make available any SNS Account content according to the permission settings of your SNS Account (e.g., friends, mutual friends, contacts or following/followed lists (the “SNS Content”)). You understand that SNS Content may be available on and through the OH Platform to other Users. Unless otherwise specified in this Agreement, all SNS Content, if any, shall be considered to be your Information.

Promotions and Referral Programs

OH, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with OH. OH reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that OH determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.

As part of your User account, OH may provide you with or allow you to create a “OH Code,” a unique alphanumeric code for you to distribute to your friends and family (each a “Referred User”) to become new OH Students (“Referred Students”) or Tutors (“Referred Tutors”) in your country. OH Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your OH Code. You are prohibited from advertising OH Codes in any way, including through any of the following: Google, Facebook, Twitter, Bing and Craigslist. OH reserves the right to deactivate or invalidate any OH Code at any time in OH’s discretion.

From time to time, OH may offer you with incentives to refer your friends and family to become new Users of the OH Platform in your country (the “Referral Program”). These incentives may come in the form of OH Credits, and OH may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion at any time. Your distribution of OH Codes and participation in the Referral Program is subject to this Agreement.

The users payout will be calculated solely by OH and is non-negotiable. The users forfeit any right to sue in a court of law or enforce arbitration on OH by entering into the referral program. OH will payout the users through means determined as suitable: bank wire, bank check or other services. In order to complete payment, OH may request further details from the users to transfer funds. OH does not guarantee a minimum payment and the transferred money is solely dependent on OH’s usage during the fiscal year and OH’s discretion. 

Restricted Activities

With respect to your use of the OH Platform and your participation in the Services, you agree that you will not:

  • a. impersonate any person or entity;
  • b. stalk, threaten, or otherwise harass any person, or carry any weapons;
  • c. violate any law, statute, rule, permit, ordinance or regulation;
  • d. interfere with or disrupt the OH Platform or the servers or networks connected to the OH Platform;
  • e. post Information or interact on the OH Platform or Services in a manner which is fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal;
  • f. use the OH Platform in any way that infringes any third party’s rights, including: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • g. post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;
  • h. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the OH Platform;
  • i. “frame” or “mirror” any part of the OH Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose;
  • j. modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the OH Platform or any software used on or for the OH Platform;
  • k. rent, lease, lend, sell, redistribute, license or sublicense the OH Platform or access to any portion of the OH Platform;
  • l. use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the OH Platform or its contents;
  • m. link directly or indirectly to any other web sites;
  • n. transfer or sell your User account, password and/or identification to any other party.
  • o. discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or
  • p. cause any third party to engage in the restricted activities above.

Tutor Representations, Warranties and Agreements

By providing Services as a Tutor on the OH Platform, you represent, warrant, and agree that:

  • a. You will not attempt to defraud OH or Students on the OH Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the tutoring session(s) in question.
  • b. You agree that we may obtain information about you, including your criminal records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.
  • c. You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.

Intellectual Property

All intellectual property rights in the OH Platform shall be owned by OH absolutely and in their entirety. These rights include database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the OH Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of OH. OH shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

OH and other OH logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of OH in the United States and/or other countries (collectively, the “OH Marks”). If you provide Services as a Tutor, OH grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the OH Marks solely in connection with providing the Services through the OH Platform (“License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without OH’s prior written permission, which it may withhold in its sole discretion. The OH Marks may not be used in any manner that is likely to cause confusion.

You acknowledge that OH is the owner and licensor of the OH Marks, including all goodwill associated therewith, and that your use of the OH Marks will confer no additional interest in or ownership of the OH Marks in you but rather inures to the benefit of OH. You agree to use the OH Marks strictly in accordance with OH’s Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that OH determines to nonconforming or otherwise unacceptable.

You agree that you will not: (1) create any materials that use the OH Marks or any derivatives of the OH Marks as a trademark, service mark, trade name or trade dress, other than as expressly approved by OH in writing; (2) use the OH Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the OH Marks other than in accordance with the terms, conditions and restrictions herein; (3) take any other action that would jeopardize or impair OH’s rights as owner of the OH Marks or the legality and/or enforceability of the OH Marks, including, challenging or opposing OH’s ownership in the OH Marks; (4) apply for trademark registration or renewal of trademark registration of any of the OH Marks, any derivative of the OH Marks, any combination of the OH Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the OH Marks; (5) use the OH Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.

Violation of any provision of this License may result in immediate termination of the License, in OH’s sole discretion. If you create any materials bearing the OH Marks (in violation of this Agreement or otherwise), you agree that upon their creation OH exclusively owns all right, title and interest in and to such materials, including any modifications to the OH Marks or derivative works based on the OH Marks. You further agree to assign any interest or right you may have in such materials to OH, and to provide information and execute any documents as reasonably requested by OH to enable OH to formalize such assignment.



The following disclaimers are made on behalf of OH, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.

OH does not provide tutoring services. It is up to the Tutor to decide whether or not to offer academic assistance to a Student contacted through the OH Platform, and it is up to the Student to decide whether or not to accept academic assistance from any Tutor contacted through the OH Platform. We cannot ensure that a Tutor or Student will complete an arranged tutoring service. We have no control over the quality or safety of the tutoring session that occurs as a result of the Services.

The OH Platform is provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the OH Platform and/or the Services, including the ability to provide or receive Services at any given location or time. To the fullest extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

We do not warrant that your use of the OH Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the OH Platform will be corrected, or that the OH Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the OH Platform or Services.

We cannot guarantee that each Student is who he or she claims to be. Please use common sense when using the OH Platform and Services, including looking at the photos of the Tutor or Student you have matched with to make sure it is the same individual you see in person. Please note that there are also risks of dealing with underage persons or people acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of the OH Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Tutor or Student during the allotted free minute prior to engaging in the complete tutoring service.

OH is not responsible for the conduct, whether online or offline, of any User of the OH Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Tutors or Students. By using the OH Platform and participating in the Services, you agree to accept such risks and agree that OH is not responsible for the acts or omissions of Users on the OH Platform or participating in the Services.

You are responsible for the use of your User account and OH expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.

It is possible for others to obtain information about you that you provide, publish or post to or through the OH Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the OH Platform or through the Services. Please carefully select the type of information that you post on the OH Platform or through the Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”).

Opinions, advice, statements, offers, or other information or content concerning OH or made available through the OH Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the OH Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the OH Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.

OH advises you to use the OH Platform with a data plan with unlimited or very high data usage limits, and OH shall not responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the OH Platform.

This paragraph applies to any version of the OH Platform that you acquire from the Apple App Store. This Agreement is entered into between you and OH. Apple, Inc. (“Apple”) is not a party to this Agreement and shall have no obligations with respect to the OH Platform. OH, not Apple, is solely responsible for the OH Platform and the content thereof as set forth hereunder. However, Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary thereof. This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control.



You will defend, indemnify, and hold OH including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the OH Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, Tutors and Students, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the OH Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (4) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.

Limitation of Liability


Term and Termination

This Agreement is effective upon your creation of a User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days’ prior written notice to OH; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement, including but not limited to any breach of Section 9 or breach of Section 10(a) through (i) of this Agreement. In addition, OH may terminate this Agreement or deactivate your User account immediately in the event: (1) you fall below OH’s star rating or cancellation threshold; (2) OH has the good faith belief that such action is necessary to protect the safety of the OH community or third parties, provided that in the event of a deactivation pursuant to (1)-(2) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to OH’s reasonable satisfaction prior to OH permanently terminating the Agreement. For all other breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If the breach is cured in a timely manner and to OH’s satisfaction, this Agreement will not be permanently terminated. Sections 2, 6, 7 (with respect to the license), 11-12, 14-19, and 21 shall survive any termination or expiration of this Agreement.



(a) Agreement to Binding Arbitration Between You and OH.

YOU AND OH MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act and survives after the Agreement terminates or your relationship with OH ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and OH, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders. This Arbitration Agreement also applies to claims between you and OH’s service providers, including but not limited to background check providers and payment processors; and such service providers shall be considered intended third party beneficiaries of this Arbitration Agreement.

Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A “CLAIM” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND OH. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the OH Platform, the Services, any other goods or services made available through the OH Platform, your relationship with OH, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, background checks performed by or on OH’s behalf, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by OH, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by OH and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.

BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND OH ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.


The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims.

Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining claims and may be brought in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.


(c) Representative PAGA Waiver.

Notwithstanding any other provision of this Agreement or the Arbitration Agreement, to the fullest extent permitted by law: (1) you and OH agree not to bring a representative action on behalf of others under the Private Attorneys General Act of 2004 (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, including under the California PAGA, both you and OH agree that any such dispute shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “representative PAGA Waiver”). Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from this Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the Parties agree that litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.

(d) Rules Governing the Arbitration.

Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. Copies of these rules can be obtained at the AAA’s website (www.adr.org) (the “AAA Rules”) or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding.

As part of the arbitration, both you and OH will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.

The arbitrator will decide the substance of all claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Students or Tutors, but is bound by rulings in prior arbitrations involving the same Student or Tutor to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.


(e) Arbitration Fees and Awards.

The payment of filing and arbitration fees will be governed by the relevant AAA Rules subject to the following modifications:

  • 1. If you initiate arbitration under this Arbitration Agreement after participating in the optional Negotiation process described in subsection (k) below and are otherwise required to pay a filing fee under the relevant AAA Rules, OH agrees that, unless your claim is for $5,000 or more, your share of the filing and arbitration fees is limited to $50, and that, after you submit proof of payment of the filing fee to OH, OH will promptly reimburse you for all but $50 of the filing fee. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the claim is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules.
  • 2. If OH initiates arbitration under this Arbitration Agreement, OH will pay all AAA filing and arbitration fees.
  • 3. With respect to any Claims brought by OH against a Tutor, or for Claims brought by a Tutor against OH that: (A) are based on an alleged employment relationship between OH and a Tutor; (B) arise out of, or relate to, OH’s actual deactivation of a Tutor’s User account or a threat by OH to deactivate a Tutor’s User account; (C) arise out of, or relate to, OH’s actual termination of a Tutor’s Agreement with OH under the termination provisions of this Agreement, or a threat by OH to terminate a Tutor’s Agreement; (D) arise out of, or relate to, Fares (as defined in this Agreement, including OH’s commission or fees on the Fares) or average hourly guarantees owed by OH to Tutors for Services, other than disputes relating to referral bonuses, other OH promotions, or consumer-type disputes, or (E) arise out of or relate to background checks performed in connection with a user seeking to become a Tutor (the subset of Claims in subsections (A)-(E) shall be collectively referred to as “Tutor Claims”), OH shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by OH pursuant to the fee provisions above). However, if you are the party initiating the Tutor Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which you provide Services to Students, unless a lower fee amount would be owed by you pursuant to the AAA Rules, applicable law, or subsection (e)(1) above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. For purposes of this Section 17(e)(3), the term “Tutor” shall be deemed to include both Tutors and Tutor applicants who have not been approved to drive.
  • 4. Except as provided in Federal Rule of Civil Procedure 68 or any state equivalents, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).
  • 5. At the end of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to you if you prevail, to the extent authorized by applicable law.
  • 6. Although under some laws OH may have a right to an award of attorneys’ fees and non-filing fee expenses if it prevails in an arbitration, OH agrees that it will not seek such an award.
  • 7. If the arbitrator issues you an award that is greater than the value of OH’s last written settlement offer made after you participated in good faith in the optional Negotiation process described in subsection (k) below, then OH will pay you the amount of the award or U.S. $1,000, whichever is greater.

(f) Location and Manner of Arbitration.

Unless you and OH agree otherwise, any arbitration hearings between OH and a Student will take place in the county of your billing address, and any arbitration hearings between OH and a Tutor will take place in the county in which the Tutor provides Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration. If your Claim is for $10,000 or less, OH agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as determined by the AAA Rules. If your Claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.

(g) Exceptions to Arbitration.

This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court’s jurisdiction; (2) a representative action brought on behalf of others under PAGA or other private attorneys general acts, to the extent the representative PAGA Waiver in Section 17(c) of such action is deemed unenforceable by a court of competent jurisdiction under applicable law not preempted by the FAA; (3) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; and (4) claims that may not be subject to arbitration as a matter of generally applicable law not preempted by the FAA.

Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board (“NLRB”), or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party’s obligation to exhaust administrative remedies before making a claim in arbitration However, should you bring an administrative claim, you may only seek or recover money damages of any type pursuant to this Arbitration Provision, and you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint, except for a complaint issued by the NLRB. Should you participate in an NLRB proceeding, you may only recover money damages if such recovery does not arise from or relate to a claim previously adjudicated under this Arbitration Provision or settled by you. Similarly, you may not recover money damages under this Arbitration Provision if you have already adjudicated such claim with the NLRB. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision.

(h) Severability.

In addition to the severability provisions in subsections (c) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable under applicable law not preempted by the FAA, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

(i) Tutor Claims in Pending Settlement.

If you are a member of a putative class in a lawsuit against OH involving Tutor Claims and a Motion for Preliminary Approval of a Settlement has been filed with the court in that lawsuit prior to this Agreement’s effective date (a “Pending Settlement Action”), then this Arbitration Agreement shall not apply to your Tutor Claims in that particular class action. Instead, your Tutor Claims in that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date.


(j) Opting Out of Arbitration for Tutor Claims That Are Not In a Pending Settlement Action.

As a Tutor or Tutor applicant, you may opt out of the requirement to arbitrate Tutor Claims defined in Section 17(e)(3) (except as limited by Section 17(i) above) pursuant to the terms of this subsection if you have not previously agreed to an arbitration provision in OH’s Terms of Service where you had the opportunity to opt out of the requirement to arbitrate. If you have previously agreed to such an arbitration provision, you may opt out of any revisions to your prior arbitration agreement made by this provision in the manner specified below, but opting out of this arbitration provision has no effect on any previous, other, or future arbitration agreements that you may have with OH. If you have not previously agreed to such an arbitration provision and do not wish to be subject to this Arbitration Agreement with respect to Tutor Claims, you may opt out of arbitration with respect to such Tutor Claims, other than those in a Pending Settlement Action, by notifying OH in writing of your desire to opt out of arbitration for such Tutor Claims, which writing must be dated, signed and delivered by: (1) electronic mail to [email protected], or (2) by certified mail, postage prepaid and return receipt requested, or by any nationally recognized delivery service (e.g, UPS, Federal Express, etc.) that is addressed to:

General Counsel
Office Hours LLC.
45 East 85th Street, Suite 1A
New York, NY 10028

In order to be effective, (A) the writing must clearly indicate your intent to opt out of this Arbitration Agreement with respect to Tutor Claims that are not part of a Pending Settlement Action, (B) the writing must include the name, phone number, and email address associated with your User Account, and (C) the email or envelope containing the signed writing must be sent within 30 days of the date this Agreement is executed by you. Should you not opt out within the 30-day period, you and OH shall be bound by the terms of this Arbitration Agreement in full (including with respect to Tutor Claims that are not part of a Pending Settlement Action). As provided in paragraph 17(i) above, any opt out that you submit shall not apply to any Tutor Claims that are part of a Pending Settlement Action and your Tutor Claims in any such Pending Settlement Action shall continue to be governed by the arbitration provisions that are contained in the applicable OH Terms of Use that you agreed to prior to the effective date of this Agreement.

Cases have been filed against OH and may be filed in the future involving Tutor Claims. You should assume that there are now, and may be in the future, lawsuits against OH alleging class, collective, and/or representative Tutor Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Tutor Claims with OH under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against OH in an individual arbitration provision, except for the Tutor Claims that are part of a Pending Settlement Action. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Tutor Claims under this Arbitration Agreement.

(k) Optional Pre-Arbitration Negotiation Process.

Before initiating any arbitration or proceeding, you and OH may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and OH. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.

(i) Tutor Claims in Pending Settlement.

If you are a member of a putative class in a lawsuit against OH involving Tutor Claims and a Motion for Preliminary Approval of a Settlement has been filed with the court in that lawsuit prior to this Agreement’s effective date (a “Pending Settlement Action”), then this Arbitration Agreement shall not apply to your Tutor Claims in that particular class action. Instead, your Tutor Claims in that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date.



You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to OH’s business, operations and properties, information about a User made available to you in connection with such User’s use of the Platform, which may include the User’s name, contact information and photo (“Confidential Information”) disclosed to you by OH for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of OH in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to OH with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by OH or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of OH; becomes known to you, without restriction, from a source other than OH without breach of this Agreement by you and otherwise not in violation of OH’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to OH to enable OH to seek a protective order or otherwise prevent or restrict such disclosure.

Relationship with OH

As a Tutor on the OH Platform, you acknowledge and agree that you and OH are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and OH expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and OH; and (2) no joint venture, franchisor- franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind OH, and you undertake not to hold yourself out as an employee, agent or authorized representative of OH.

OH does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the OH Platform. You retain the option to accept or to decline or ignore a Student’s request for Services via the OH Platform, or to cancel an accepted request for Services via the OH Platform, subject to OH’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, OH shall have no right to require you to: (a) display OH’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying OH’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.

Other Services

In addition to connecting Students with Tutors, the OH Platform may enable Users to provide or receive goods or services from other third parties. For example, Users may be able to use the OH Platform to order a delivery of goods, purchase a digital item, request a carpool ride from a commuter going in your direction, or when travelling outside of the United States, to connect with local transportation platforms and request rides from local tutors (collectively, the “Other Services”). You understand and that the Other Services are subject to the terms and pricing of the third-party provider. If you choose to purchase Other Services through the OH Platform, you authorize OH to charge your payment method on file according to the pricing terms set by the third-party provider. You agree that OH is not responsible and may not be held liable for the Other Services or the actions or omissions of the third- party provider. Such Other Services may not be investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Other Services accessed through the OH Platform.


Except as provided in Section 17, this Agreement shall be governed by the laws of the State of Delaware without regard to choice of law principles. This choice of law provision is only intended to specify the use of Delaware law to interpret this Agreement and is not intended to create any other substantive right to non- Californians to assert claims under Delaware law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non- binding, the parties shall remain bound by all other provisions of this Agreement. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by OH, in our sole discretion by providing notice to you. Except as explicitly stated otherwise, any notices to OH shall be given by certified mail, postage prepaid and return receipt requested to Office Hours LLC.,45 East 85th Street, Suite 1A, New York, NY 10028. Any notices to you shall be provided to you through the OH Platform or given to you via the email address or physical you provide to OH during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include”, “includes” and “including” are deemed to be followed by the words “without limitation”. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and OH with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.

Last Updated: September 24, 2018

Start learning and teaching today!